Refund Payment Policy
Stella AI Refund Policy. Learn about our one-time payment model, refund eligibility criteria, and how to request a refund for our AI services.
Isi Kandungan
Stella AI Stella AI Refund Payment Policy 💎 Pure "Pay-As-You-Go" Model Stella AI operates differently.
We have NO subscriptions , NO auto-renewals , and NO hidden fees .
You only pay for what you want, when you want it.
Zero Cancellation Hassle Because we do not use recurring subscriptions, there is nothing to cancel .
You never have to worry about forgetting to turn off auto-renew.
Once you purchase a credit package, that is the only charge you will see.
If you wish to stop using Stella AI, simply stop buying credits.
Refund Eligibility Criteria We want you to be satisfied with our AI generation quality.
We offer refunds on credit packages if the following strict conditions are met within the guarantee window: ✅ Refund Requirements Checklist To qualify for a refund, your account must meet ALL of the following criteria: Window: Request submitted within 7 days of the original purchase.
Chat Usage: Fewer than 30 messages sent post-purchase.
Media Usage: Image/Video generation cost must be ≤ 80 credits .
Bot Creation: Fewer than 5 custom bots created.
Note: If your usage exceeds these limits (e.g., generating >80 credits worth of images), the service is considered "consumed" and is non-refundable due to the GPU costs incurred.
Non-Refundable Scenarios Refunds will not be granted in the following situations: Requests made more than 7 days after purchase.
1. Zero Cancellation Hassle
Accounts that have exceeded the usage limits listed above.
Accounts terminated for violating our Terms of Service (e.g., generating illegal content, deepfakes, or harassment).
2. Refund Eligibility Criteria
"Change of mind" requests after substantial usage.
How to Request a Refund If you meet the eligibility criteria, please follow these steps: Email our billing team at [email protected] .
3. Non-Refundable Scenarios
Subject Line: "Refund Request - [Your Username]" Include: Your account email, date of purchase, and the credit package name.
Our team will review your usage logs and respond within 7 business days .
4. How to Request a Refund
Approved refunds are returned to the original payment method (e.g., credit card statement) within 5-10 days depending on your bank.
Policy Updates Stella AI reserves the right to update this policy to reflect changes in our service or costs.
5. Policy Updates
Continued use of the platform implies acceptance of the current terms.
Questions about a charge?
Undang-undang
Contact us anytime at [email protected] Undang-undang Privasi Terma Sokongan Hubungi Kami Soalan Lazim Polisi Bayaran Balik Sumber Tentang Kami Stella AI Stella AI adalah platform Sembang AI Percuma Tanpa Tapisan utama anda.
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Refund Payment Policy — Nikmati Perbualan Tanpa Tapisan dan Tanpa Sekatan